Congratulations on choosing an MFAA member to help you arrange your finance needs! The MFAA (Mortgage and Finance Association of Australia) is Australia’s peak industry body for the mortgage and finance industry. Its members work hard to provide the best possible service and ethical standards.
This document provides information about the services we provide.
We are licensed to arrange loans and leases under the National Consumer Credit Protection Act 2009 (NCCP Act). The NCCP Act regulates the activity of lending, leasing, and finance broking.
Key information
Our full name
Rodrekas Home Loans Pty Ltd – ACN 102 273 852
Address
9/39-43 Duerdin Street, Notting Hill, VIC 3168
Phone: 03 9590 6760 or 0401 136 318
Email: info@bestloansfirst.com.au
Australian Credit Licence Number
393524 – Rodrekas Home Loans Pty Ltd
Internal Complaints Officer
Contact details
Gail Rodrequez
Phone: 03 9590 6760
Mail: gail@bestloansfirst.com.au
Address: 9/39-43 Duerdin Street, Notting Hill VIC 3168
External Dispute Resolution Scheme contact details
Australian Financial Complaints Authority (AFCA)
Phone: 1800 138 422
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Email: info@afca.org.au
Website: https://www.afca.org.au/
Services we provide
We will help you to choose a loan or lease which is suitable for your purposes.
We will provide you with information on a broad range of financiers and products. Once you have chosen a loan or lease that is suitable for you, we will help you to obtain an approval.
Once you have chosen a financier, and we will assist you to obtain an approval.
Our panel lenders
We source finance from a panel of financiers. Our current panel comprises the financiers listed below:
- Liberty Financial
- Adelaide Bank
- Bank West
We will need information from you
Under the NCCP Act, we are obliged to ensure that any loan or principal increase to a loan we help you to obtain or any lease we help you to enter is not unsuitable for you. To decide this, we may need to ask you some questions in order to assess whether the loan or lease is not unsuitable. The law requires us to:
- make reasonable inquiries about your requirements and objectives;
- make reasonable inquiries about your financial situation;
- take reasonable steps to verify that financial situation.
Credit will be unsuitable if at the time of the assessment, it is likely that at the time the credit is provided:
- you could not pay or could only pay with substantial hardship;
- the credit will not meet your requirements and objectives.
For example, if you can only repay by selling your principal place of residence, it is presumed that the loan will cause substantial hardship unless the contrary is proved. For this reason we must ask you to provide a significant amount of information. It is therefore very important that the information you provide us is accurate.
We must provide you with a copy of our preliminary credit assessment of your application if you ask within 7 years of when we assist you. We are only required to give you a copy of the credit assessment if we give you credit assistance.
If we arrange a loan for you to purchase or refinance real estate, remember you must make your own enquiries about the value of the real estate and its potential for future growth. Although we may obtain a valuation, that is for our own use and you should not rely on it.
Fees payable by you
We sometimes charge a fee for our services. More details about the fees payable by you will be set out in a quote which we will give you before a finance application is lodged. You may obtain from us information about how these fees and charges are worked out and a reasonable estimate of those fees.
Commissions received by us
We may receive commissions from the lenders and lessors who provide finance for you as our customers. These are not fees payable by you. You may obtain from us information about a reasonable estimate of those commissions and how the commission is worked out.
Commissions payable by us
We source referrals from a broad range of sources. For example, we may pay fees to call centre companies, real estate agents, accountants, or lawyers for referring you to us. These referral fees are generally small amounts and accord with usual business practice. These are not fees payable by you. You may, on request, obtain a reasonable estimate of those commissions and how the commission is worked out.
Our internal dispute resolution scheme
We hope you are delighted with our services, but if you have any complaints you should notify us by contacting our Complaints Officer by:
- telephoning 03 9590 6760
- e-mailing gail@bestloansfirst.com.au
- writing to PO Box 575, Dromana VIC 3936
- or by speaking to any representative of our business who will refer you to the Complaints Officer.
You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing.
When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.
Our external dispute resolution scheme
If your concern still remains unresolved to your satisfaction you can direct your issue for further review to the Australian Financial Complaints Authority (ACFA).
External dispute resolution is a free service established to provide you with an independent mechanism to resolve your specific complaints. However, you must attempt to resolve your complaint with us before contacting our external dispute resolution scheme. Further information regarding AFCA including their Terms of Reference is available from their office or on their website.
You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.
Things you should know
We don’t make any promises about the value of any property you finance with us or its future prospects. You should always rely on your own enquiries.
We don’t provide legal or financial advice. It is important you understand your legal obligations under the loan, and the financial consequences. If you have any doubts, you should obtain independent legal and financial advice before you enter any loan contract.
Questions?
If you have any questions about this credit guide or anything else about our services, just ask at any time. We’re here to help you.